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Ten trends of knowledge management in China in 2021

2020-12-06 08:01:03 osc_ ty60k6mi

2020 year 11 month 19 Japan . The annual professional high-end Summit for insight into the trend of domestic enterprise service field ——“ Insight 2021 Annual meeting of Chinese enterprise service ” It was held in Shangri La Hotel in Beijing . To discuss “ The new situation of digital intelligence in the double cycle era ” The theme of , To study and judge the forward-looking policy context and economic trend , Share cutting edge product technology and market trends , Gather all parties to discuss the innovation of digital intelligence .

At this conference , China Software Industry Association 、 China software network united enterprises to serve leading brands in various hot areas , Yes 2021 Forecast the development trend of enterprise digital intelligence service segment market in , Launched “2021 Top ten trends in China's enterprise service hot areas ”. Specific include SaaS、 Enterprise middle platform 、5G Industry application scenarios 、BI、 Digital marketing 、 knowledge management 、 Hyperfusion 、 Digital sourcing 、 Industrial Internet 、 Software and system testing 、 Enterprise travel and other hot areas of enterprise digital intelligence service . The development stage of each subdivision area 、 Competitive situation 、 Product technology 、 The user needs 、 Ecological cooperation and other aspects have been carried out 2021 Insight into the trend of .

Joint venture digital intelligence service leading brand release “2021 Top ten trends in China's enterprise service hot areas ”, It aims to build a digital intelligence service market for Chinese enterprises “ Wind vane “, Guide the development of industry , Improve the industrial ecology , Promote the application landing . After the comprehensive evaluation of experts organized by three institutions , And China Software Network 、 Hayby has been digitizing enterprises for a year 、 Hundreds of enterprises in the field of intelligent service CEO/CIO The interview and research conducted , To determine the 2021 Ten trends of Chinese enterprises serving various hot areas .

This article is China Software Industry Association 、 China Software Network 、 Lanling jointly released 2021 Ten trends of Chinese enterprises in .

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Trend one

After nearly 20 The development of , Knowledge management has entered a mature development stage in China . but 2020 The new epidemic in , And artificial intelligence 、 Mobile Internet 、 The deep integration of new technologies such as blockchain and knowledge management , Let the whole market burst out new vitality .2021 year , Domestic knowledge management will usher in new development opportunities —— Knowledge management in the era of intelligence . Hayby research predicts ,2021 The scale of domestic knowledge management market will break through in 60 One hundred million yuan , The growth rate reaches 25%, Set a new high in recent years .

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Trend two

The competition pattern of domestic knowledge management market has begun to change . The knowledge management brand manufacturers represented by Lanling still occupy the top camp . Baidu Ruliu 、 anonymous letter 、 The Internet nail , As well as impression notes and so on AI、 Emerging companies born of new technologies such as big data are competing in the knowledge management market . stay 2021 year , It was already calm 、 The mature knowledge management market will lead to more intense competition .

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Trend three

AI will 2021 There is a deeper integration of knowledge management and . for example , Learn by machine 、 Text processing and other means to achieve the automatic collation of knowledge content ; Knowledge mapping technology will be applied more and more , Realize the mapping of data association , And further build the enterprise's intelligent knowledge management .

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Trend four

2021 year , The form of knowledge content will be more and more diversified 、 The application scenarios will be more and more diversified . In addition to the daily documents , Knowledge map 、 Knowledge wiki 、 Multimedia video 、FAQ、 Document map 、AR/VR All kinds of knowledge carriers will also be brought into the unified treatment of knowledge management . In addition to the query in the organization and other daily application scenarios , Knowledge management has also been applied in many major scenarios , for example 2022 Beijing Winter Olympics 、 Epidemic prevention and anti epidemic, etc .

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Trend five

Taihua in knowledge service is 2021 The important direction of knowledge management development in . There will be more enterprises to accept the concept of knowledge center , Realization “ Business knowledge 、 Knowledge service ”. Knowledge middle platform imports knowledge from data center and business system , Knowledge sharing and fusion 、 Organize to deal with 、 Modeling analysis 、 Management governance and service applications , Unify knowledge standard caliber , With API How to provide services , It can form a comprehensive knowledge support capability platform .

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Trend six

Traditional knowledge intensive industries , Such as the media 、 Finance 、 law 、 education 、 Consultation, etc , Still occupy the main market of knowledge management . The government 、 Internet 、 medical and health work 、 Cultural tourism and other industries will become new hot markets .

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Trend seven

Large state-owned enterprises 、 Sea going enterprises will be in 2021 It has become a market segment of knowledge management that deserves special attention . The knowledge management system for Xinchuang is the top priority of their research and development .

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Trend eight

Knowledge management companies still have not formed a mature sales channel , And implementation and service channels . The ecological construction of domestic knowledge management firms 、 Market expansion capacity needs to be further strengthened . Relatively speaking , use EBC Lanling, the operation mode, has made more explorations in this respect , It has to be in place .

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Trend nine

The core of knowledge management is to reuse knowledge , Achieve organizational efficiency . stay 2021, There will be more and more HR The Department is in charge of knowledge management . This will be an excellent way for enterprises to gain the competitive advantage of talents .

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Trend ten

Capital markets , In particular, investment institutions from state-owned enterprises will pay more attention to knowledge management firms . They will have more money to invest in it ,2021 The annual meeting has also become a hot topic in the field of knowledge market management .

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